SHOPPING INFORMATION
How can I track my shipment?
For the most detailed, up-to-date tracking information, we recommend that you track your package via the courier’s website.
The email notification you received when the artwork shipped with the title “Your order item has been shipped.” contains a link allowing you to access a webpage with your order tracking details including your tracking number. Please copy the tracking number from this page and then enter it into the courier’s webpage for the latest tracking information.
Our Sales Advisors will also be monitoring your order daily until it’s delivered and will notify you of any important information regarding your order.
If you can’t locate the original notification email or have any further questions regarding your purchase, please email orders@foballyartworld.com.
Will my artwork arrive ready to hang?
The details of specific artworks are usually featured in the pieces description but please see below commonly used phrases that may be featured in an artwork description that will indicate how pieces may be packaged for shipment.
Framed – Works that are already framed. These works arrive flat and are ready to hang.
Stretched – Stretched/Stretched canvas refers to standard canvas paintings or drawings wrapped around a wooden bar. These works arrive flat and are ready to hang.
Mounted artworks – Mounted works are pieces that adhered to a flat surface, usually Plexiglas, wood or metal. They are usually shopped flat but are not ready to be hung.
How long will it take for me to receive my order
Standard delivery times are detailed below along with suggested reasons for delay:
Deliveries within Nigeria – between 5-10 working days
Deliveries outside of Nigeria – within 10-14 working days
If you decide that you would like Fobally to frame your artwork for you, please add an additional 2 days to both your Nigeria and International deliveries.
Common Reasons for delivery days
In some countries the clearing process can be as long as 30 days, so please check your governments international shipping policies for more detailed information.
How do I view my order status and history?
To check your order status, log into your Fobally account and select “order history”.
To track a package in transit, go to the relevant section of our couriers site in the specific courier’s website (i.e. UPS or DHL). For instructions, see “How can I track my shipment?” *confirm functionality once site is complete*
NOTE: Once your artwork has shipped, you will receive a shipping notification containing important tracking information. Please DO NOT DELETE this notification email as it will allow you to identify your courier and access your tracking number.
Can an order be cancelled prior to shipment?
Yes, you can, all buyers have the right to cancel purchases any time before shipment, however, Fobally only accepts refunds on items that are damaged within 7 days of your order delivery date. In this instance, follow the below steps:
Step 1 – Within seven (7) days of your order delivery date, please email orders@foballyartworld.com providing your order information
Step 2 – Save original packaging!
Step 3 – Take photos of damaged artwork and packaging. Please email these photos to orders@foballyartworld.com.
Step 4 – An Fobally support representative will contact you to discuss next steps.
Can artworks be returned?
Fobally only accepts refunds on items that are damaged within 7 days of your order delivery date.In this instance, follow the below steps:
Step 1 – Within seven (7) days of your order delivery date, please email orders@foballyartworld.com providing your order information
Step 2 – Save original packaging!
Step 3 – Take photos of damaged artwork and packaging. Please email these photos to orders@foballyartworld.com.
Step 4 – An Fobally support representative will contact you to discuss next steps.
Please note you will be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us.
Do I need an account to make a purchase?
Yes, all users must create an account before they’re able to make their first purchase from the site. Through your account you can make purchases, view your purchase history, create wishlists, and receive updates on exhibitions and auctions.
How do the shipping fees work?
Fobally has partnered with UPS in order to get the most competitive rates for our members. As fees are determined by both the delivery address and the dimensions and weight of your artwork, simply input the requested information at the checkout to calculate your shipping fee.
Please note that duties will be added for international deliveries if your artwork is leaving the country.
I’m having some issues making credit card payments
If your credit card is being declined during your purchase, refer to the troubleshooting tips below. If you still experience problems, we recommend that you contact your bank and ask for assistance.
- Did you enter the correct PIN code?
- Did you enter the correct CVV code?
- Did you get a new card with a new expiration date?
About the CVV Code
If using a credit card to make a purchase a work, you will be asked for the CVV code (i.e. Card Verification Value code). On most credit cards (including Visa, MasterCard, and Discover cards), the CVV is a three-digit number printed to the right of the signature space on the back of the card. On American Express cards, it is the four-digit code located on the front of the card.
Review your bank’s fraud-alert policies
Your bank may flag any suspicious activity on your account which may include first-time orders or high-value purchases (regardless of the card’s available funds)—especially those made online. Your bank may require you to contact them and authorize the purchase before allowing you to complete the transaction.
PayPal Issues
PayPal has various security measures in place to protect their users from fraudulent activity. For this reason, PayPal may occasionally prohibit a buyer from submitting payment. If you’re experiencing issues using your PayPal account, please contact PayPal directly for assistance, or visit their website for troubleshooting information.
Alternatively, you may choose a different payment method. If you’d like assistance email help@foballyartworld.com
What forms of payment do you accept?
Fobally accepts the following forms of payment:
- Mastercard
- Visa
- PayPal
- Bank Transfer ₦$£€
Are there additional charges or fees I need to pay?
Depending on where you reside, artwork you purchase can be subject to additional fees. See below for more information.
Value Added Tax (VAT)
For original artworks, Value Added Tax (VAT) will be added to your purchase at the checkout
Customs Charges
Along with shipping charges customers will be responsible for paying for international customs fees. Fees will be dependent on the shipping country, so it’s recommended that you refer to your local customs office before processing your order.
Export Clearance Permit
Each piece of artwork leaving Nigeria requires a government clearance permit which is approximately 10% of the site listed cost of the artwork. Payment of this is the customers responsibility and will be added at checkout once the shipping address has been inputted.
How can I ensure the artworks are authentic?
Most artworks will feature signatures on the works that will be visible when viewing them online. Some artists also choose to sign their works on the back of the piece or underneath.
It is important to note however, that signing original works is entirely at the artists discretion, but each ordered piece will be delivered with a Certificate of Authentication featuring the artists signature and a description of the piece.
We’re always on the lookout for new, exciting artists to represent and work with. If you’re interested, please get in touch with us at onboarding@foballyartworld.com.
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PAYMENT INFORMATION
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